Frequently Asked Questions
Are you open during the pandemic?
YES – we have never stopped shipping.
How soon will I get my order?
We ship within 24 hours – if we are out of stock, we will email you and ask if it is all right to back-order, or if you prefer to substitute or cancel the order. Ground orders within the U.S. should arrive in 2-4 days, depending on your location.
Do you ship internationally?
Yes. By airmail (slower but less expensive, not as trackable) and by Fedex (much faster and trackable, but also more expensive).
What methods of payment do you accept - do you accept purchase orders from schools and universities?
Yes, schools and universities within the U.S. can order on net 30 terms with a purchase order. Otherwise, we accept all major credit cards, Apple Pay, Paypal. We accept checks or money orders in U.S. dollars payable at a U.S. bank.
Where can I get a W-9 form?
Click HERE to access our W-9 - this one is dated May 1, 2020 - we will update it periodically, but if you need one dated today, just email us at email@example.com and we will email you an updated W-9.
Do you have a physical store?
No, we sell online only (and at conferences and book fairs).
Do you do special requests for items?
Absolutely – we love special requests!
Do you offer discounts for class sets of books or games?
Yes, please email us at firstname.lastname@example.org for specific details.
Do you sell wholesale?
Yes, we sell wholesale to bookstores and online resellers. Please email us at email@example.com for specific details.
What is your mailing address?
World of Reading, Ltd.
P.O. Box 13092
Atlanta, GA 30324-0092
Do you have free samples?
As a distributor, we pay for all the products you see listed. However, schools considering a textbook for adoption may request an evaluation copy of the textbook and workbook.
What hours are you available by phone and by online chat?
Our hours are normally Monday – Friday – 8 am to 5 pm by phone and 10 pm by online chat. Saturday and Sunday we are available by live chat from 9 am to 10 pm – Eastern time. You will NOT be directed to a call center with our live chat – you will communicate with Cindy Tracy.
What is your return policy?
Books may be returned within 30 days if in a clean and saleable condition. Defective cds, dvds and cd-roms will be replaced within 30 days of receipt.
Is your site secure?
Yes, we use the latest encryption technology and have an updated security certificate. You can also fax an order to 404-237-5511, mail an order HERE
If you did not see the answer to your question on this page, please email us at firstname.lastname@example.org or call 800-729-3703 during business hours or use our online chat and we will respond to you personally.